Refund policy

Returns & Exchanges Policy Under applicable legislation, Smiling Ones allows the return of items provided the following conditions are met:

• The item(s) show no signs of use, wear, or improper handling;

• The item(s) retain their original characteristics, with all tags remaining intact;

• The item(s) are returned complete and accompanied by all elements included in the original order.

If these conditions are not met, Smiling Ones reserves the right not to accept the exchange or return of items.

Return requests must be clearly communicated via email to geral@smilingones.pt within a maximum of 14 days after receiving the order.

Shipping costs associated with the return process are the customer's responsibility.

In situations involving defects or non-conformity of the ordered products, Smiling Ones assumes responsibility for collecting the item from the address provided by the customer and replacing it. Upon verification and confirmation of the defect or anomaly, the exchange will be made for an identical item—specifically in the same size and color/pattern—unless out of stock.

All return requests must state the order number and, when applicable, include proof of the identified defect.

Return packages must be sent by registered mail to the following address: Smiling Ones Av. João XXI, n.º 8, 6.º Andar-B 1000-301 Lisboa Portugal

Exchanges The fastest way to ensure you receive the items you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we have received and inspected your return and let you know whether the refund was approved or not. If approved, you will be automatically refunded via your original payment method within 10 business days. Please keep in mind that it may also take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at geral@smilingones.pt.